Experience in Beauty or Personal Care is preferred for this role!
Role and responsibilities:
- Develop and analyse Customer service KPI’s.
- Ensure we have the correct prioritised stock deliveries into our warehouses.
- Investigate service issues with customers and make sure root causes are identified and training put in place to fix the issues.
- Check stock levels, and advise customers of delivery times and availability as accurately as possible.
- Ensure that work priorities are identified and communicated to the Customer Service team.
- Oversee the order throughout the process, and advising customer as necessary if there are any changes
Ideal Candidate:
- Communication skills that allow you to inform, help customers clearly and to liaise effectively with other professionals.
- 2 years experience within a fast-moving Customer focused brand or retailer.
- Experience of motivating a team in a fast-moving environment and compiling and issuing key performance reports.
- Good organisational skills and the ability to prioritise to meet business deadlines.
- User of MS Word and MS Excel.
If you are looking for a new challenge, hit the apply button!
Contact Details:
Lavandi Talent – 0161 399 1200 - connor@lavandi-talent.com
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Unfortunately, due to the anticipated high numbers of applications we will not be able to respond to every applicant. If you have not received feedback within 14 days, your application may have been unsuccessful.